WHAT IS CHAT BOT?
Chatbots are AI powered virtual assistants that allow you to create intelligent and immersive dialogue with your customers and service their needs at fraction of cost. These platforms use text as a medium of communication and can integrate with different customer touch points i.e. Mobile, Website, Social Media etc through open API’s. Creating user friendly chatbot applications that can adapt to variety of ways a user can engage, account for emotions, spelling mistakes and disambiguate between pronouns is a challenging affair and some of these problem subsets are a topic of research.
However we believe that approach to creating a best chatbot application is not just technology (there are limitations) but handling customer dialogue elegantly in relation to industry application.