Tag: customer loyalty

Chatbot

The 8 Things a Chatbot needs to be called Intelligent

To embrace the chatbot revolution effectively, here are the 8 things enterprises must consider while differentiating intelligent chatbot from a generic one:

Personalization

Six Key Ingredients in the Personalization Journey

Personalization as a concept seems fairly simple on the surface: personalize the experience based on how customers use and interact with the brand and those customers will feel that the…

Blog Uncategorized

Uber, Starwood and the Next Stage in Customer Loyalty

“If your early-morning flight to Dallas is delayed, your alarm clock can ring a bit later and the car service automatically notified in accordance with traffic predictions.” I underlined this…