Tag: Customer Service

Asset Management Robotic & Cognitive Automation

4 Robotic & Cognitive Automation Use Cases in Asset Management

In this rapid adoption phase of Robotic & Cognitive Automation, where can Asset Management organizations leverage it? Read the 4 use cases here:

Chatbot

Google Vs Chatbots: finding the common ground

Humans have long been using AI & NLP through Google search without even realizing this. But where do Chatbots find the common ground with Google search?

Chatbot

The 8 Things a Chatbot needs to be called Intelligent

To embrace the chatbot revolution effectively, here are the 8 things enterprises must consider while differentiating intelligent chatbot from a generic one:

Machine Learning Natural Language Processing

Chatbot: Not Just Another Software

Conversational AI is positioned to be the next frontier of an¬†engaging consumer experience.We have experienced Google Now and Siri in our day to day lives for some time now and…

Personalization

Customer Service is the Secret Weapon in the Personalization Game

The most personal brand conversations B-to-C companies are having today occur in a service center or on a retail floor. If CMOs want to personalize the customer experience they should…