Blog Uncategorized

Stock-outs Create Customer Attrition Risk for Mid-Size Retailers

  Anyone who’s ever had a bag of popcorn at the movies knows how maddening it is to eat the last 5 percent of the bag. The unpopped kernels typically…

Advanced Analytics

The Benefits of Decentralizing Analytic Talent

In my experience, some of the most talented analytics professionals I’ve managed were ones that had intimate knowledge of the system limitations required to meet customer needs. These individuals came…


Customer Service is the Secret Weapon in the Personalization Game

The most personal brand conversations B-to-C companies are having today occur in a service center or on a retail floor. If CMOs want to personalize the customer experience they should…


Six Key Ingredients in the Personalization Journey

Personalization as a concept seems fairly simple on the surface: personalize the experience based on how customers use and interact with the brand and those customers will feel that the…


Valiance Solutions Wins the Award for “Most Admired Big Data Project”

It’s not every day that you win an award, so we are super excited to announce 9th Customer Fest India 2016 has honored Valiance Solutions with “Most Admired Big Data…


NRF Big Show 2016 – Day 2 Recap

If I had to characterize the second day I would say it was a reminder of how critical people are to the success of retail and again, like the first…


NRF Big Show 2016 – Day 1 Recap

Today was Day 1 at the National Retail Federation Big Show here in New York City. I wanted to share a recap of the show so far. The overarching theme…


Retail Big Show

Valiance Solutions at NRF Retail’s Big Show 2016 Valiance attended NRF Retail’s Big Show 2016 event in New York. NRF is one of the largest events in retail industry. Click…

Big Data

Improving Data Collection in Retail: Email Sign-ups and Sales Associates as Critical Points of Interaction

Companies can collect more data from customers at key points of interaction to enhance their knowledge. In the case of retail, two key opportunities exist to improve data collection: Email…

Predictive Analytics

5 Ways for Apparel Retailers to Boost the Impact of their Content in 2016

Apparel retailers have a need to understand how their best front-line employees deliver value and then create content from that input it in many consumable ways — digitally and otherwise….