Blogs

Advanced Analytics

The Benefits of Decentralizing Analytic Talent

In my experience, some of the most talented analytics professionals I’ve managed were ones that had intimate knowledge of the system limitations required to meet customer needs. These individuals came…

Personalization

Customer Service is the Secret Weapon in the Personalization Game

The most personal brand conversations B-to-C companies are having today occur in a service center or on a retail floor. If CMOs want to personalize the customer experience they should…

Personalization

Six Key Ingredients in the Personalization Journey

Personalization as a concept seems fairly simple on the surface: personalize the experience based on how customers use and interact with the brand and those customers will feel that the…

Awards

Valiance Solutions Wins the Award for “Most Admired Big Data Project”

It’s not every day that you win an award, so we are super excited to announce 9th Customer Fest India 2016 has honored Valiance Solutions with “Most Admired Big Data…

Conferences

NRF Big Show 2016 – Day 2 Recap

If I had to characterize the second day I would say it was a reminder of how critical people are to the success of retail and again, like the first…

Conferences

NRF Big Show 2016 – Day 1 Recap

Today was Day 1 at the National Retail Federation Big Show here in New York City. I wanted to share a recap of the show so far. The overarching theme…

Conferences

Retail Big Show

Valiance Solutions at NRF Retail’s Big Show 2016 Valiance attended NRF Retail’s Big Show 2016 event in New York. NRF is one of the largest events in retail industry. Click…

Big Data

Improving Data Collection in Retail: Email Sign-ups and Sales Associates as Critical Points of Interaction

Companies can collect more data from customers at key points of interaction to enhance their knowledge. In the case of retail, two key opportunities exist to improve data collection: Email…

Predictive Analytics

5 Ways for Apparel Retailers to Boost the Impact of their Content in 2016

Apparel retailers have a need to understand how their best front-line employees deliver value and then create content from that input it in many consumable ways — digitally and otherwise….

Blog Uncategorized

Uber, Starwood and the Next Stage in Customer Loyalty

“If your early-morning flight to Dallas is delayed, your alarm clock can ring a bit later and the car service automatically notified in accordance with traffic predictions.” I underlined this…